Refund policy

Thank you for shopping with Virusshop. We want you to be completely satisfied with your purchase. This policy explains your rights and options regarding returns and refunds, and reflects applicable consumer protection laws in your region.

1. Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, in accordance with applicable consumer rights regulations.

To be eligible for a return or exchange, items must:

  • Be unworn, unused, and in original condition

  • Have all original tags and labels attached

  • Have no signs of wear, damage, stains, or odors

  • Be returned in their original packaging

2. Non-returnable Items

Some products cannot be returned for hygiene or health reasons, such as:

  • Intimate apparel (e.g., underwear, bodysuits)

  • Swimwear (unless required by local law)

  • Items marked as Final Sale or Non-Returnable on the product page

This list may vary based on local consumer protection laws.

3. Return Shipping

Return shipping costs are generally the responsibility of the customer, except when:

✓ The item is defective
✓ The item received does not match your order
✓ There was a store error

In such cases, we will cover return shipping.

4. How to Initiate a Return or Exchange

To start a return or exchange:

  1. Contact our support team with your order number and reason for the return.

  2. You will receive instructions on how to complete your return.

  3. Pack the item securely with the original packaging and documentation.

  4. Ship the item to the address provided.

You may be asked to include a return form or order receipt.

5. Refunds

Once we receive and inspect your returned item:

  • Refunds will be issued to the original payment method.

  • Refunds are typically processed within 10 business days after receipt and inspection.

  • The timing of credit to your account may vary depending on your bank or payment provider.

6. EU (European Union) Consumer Rights

If you are purchasing from the EU, you have the right to withdraw from this purchase within 14 days without giving any reason, under the EU Consumer Rights Directive.

Refunds will be processed promptly after receipt of a valid return.

This policy does not affect your statutory rights.

7. Privacy & Data Protection

We respect your privacy. Any personal information collected in connection with return requests is used only to process your return or refund.

For details on how we collect and use data, please refer to our Privacy Policy.

8. Contact Us

If you have questions or need help with a return or exchange, contact us:  support@virusshop.store