Privacy policy

Privacy Policy
Last updated: June 2026

This Privacy Policy describes how virusshop (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://virusshop.store/ (the “Website”).
We operate internationally and comply with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), applicable U.S. privacy laws, and the Law of Ukraine “On Personal Data Protection.”

1. Information We Collect
1.1 Personal Information You Provide
When you visit our Website, create an account, or make a purchase, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order details and purchase history
  • Communication history with customer support

1.2 Automatically Collected Information
We automatically collect certain information about your device and usage when you interact with our Website, including:

  • IP address
  • Browser type and version
  • Time zone and location data
  • Cookies and similar tracking technologies
  • Pages viewed, products looked at, and interactions with the Website

2. How We Use Your Personal Information
We use your personal information to provide our services to you, which includes:

  • Processing, fulfilling, and delivering orders (including custom-made and made-to-order items)
  • Verifying full upfront payments for products and shipping fees
  • Communicating with you regarding your order status, tracking information, or inquiries
  • Providing customer support
  • Improving and optimizing our Website, user experience, and product offerings
  • Detecting, investigating, and preventing fraud or unauthorized activity
  • Complying with legal, tax, and regulatory obligations
  • Sending marketing communications (only with your explicit consent)

3. Legal Basis for Processing (GDPR)
For users located in the European Union, we process personal data based on the following legal grounds:

  • Performance of a contract: To fulfill and deliver your orders, including processing payments.
  • Compliance with legal obligations: To comply with tax, accounting, and consumer protection laws.
  • Legitimate business interests: To optimize our website performance, conduct business analytics, and prevent fraud.
  • Your consent: For marketing communications and the use of non-essential cookies. You may withdraw your consent at any time.

4. Sharing Your Personal Information
We share your Personal Information with trusted third-party service providers strictly to help us operate our business and fulfill our contracts with you, including:

  • Shopify: Our e-commerce platform that powers our online store.
  • Payment Processors: Including American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, PayPal, and Visa to securely process your upfront payments.
  • Shipping and Logistics Providers: To deliver your packages to your local post office or pickup point.
  • Analytics and Marketing Services: Including Google Analytics, Meta Pixel, and Klaviyo / Shopify Email to understand how customers use the site and to send targeted updates.

These service providers process personal data solely for the purposes of performing their services in compliance with applicable data protection laws.

5. International Data Transfers
As we operate globally, your personal data may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area (EEA), such as Canada, the United States, and Ukraine.
Where required, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Enable essential website functionality and checkout operations
  • Analyze website traffic, user behavior, and store performance
  • Remember your preferences and improve user experience
  • Support our advertising and marketing activities

A cookie consent banner is displayed on our Website, allowing you to manage your marketing and analytics preferences. You can also control cookies through your web browser settings.

7. Data Retention
We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy (e.g., fulfilling an order or providing customer support)
  • Comply with legal, accounting, tax, and regulatory requirements
  • Resolve disputes and enforce our legal agreements

8. Your Rights
8.1 Rights of EU Residents (GDPR)
If you are located in the European Union, you have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to request correction of inaccurate data
  • Right to request deletion of your personal data (the "right to be forgotten")
  • Right to restrict or object to certain processing activities
  • Right to data portability
  • Right to withdraw consent at any time (without affecting the lawfulness of processing before withdrawal)
  • Right to lodge a complaint with a local data protection supervisory authority

8.2 Rights of Other Users
Depending on your location (including various U.S. states), you may have additional rights under applicable data protection laws, including the right to opt-out of behavioral advertising, access, or delete your personal information.

9. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. However, please note that no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links
Our Website may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices, terms of service, or content of those independent websites.

11. Children’s Privacy
Our Website and products are intended for adult consumers and are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Information
If you have any questions about this Privacy Policy, wish to make a complaint, or want to exercise your data protection rights, please contact us by email at: support@virusshop.store