Politique de remboursement

Thank you for shopping with Virusshop. We want you to be completely satisfied with your purchase. This policy explains your rights and options regarding returns and refunds, and reflects applicable consumer protection laws in your region.

1. Returns & Exchanges

You may request a return or exchange within 14 days, in accordance with applicable consumer rights regulations.

To be eligible for a return or exchange, items must:

  • Be unworn, unused, and in original condition

  • Have all original tags and labels attached

  • Have no signs of wear, damage, stains, or odors

  • Be returned in their original packaging

2. Non-returnable Items

Some products cannot be returned for hygiene or health reasons, such as:

  • Intimate apparel (e.g., underwear, bodysuits - unless required by local law (e.g., for EU customers, intimate items and bodysuits are non-returnable only if the protective hygiene seal or packaging has been broken/removed after delivery))

  • Swimwear (unless required by local law (e.g., for EU customers, intimate items and bodysuits are non-returnable only if the protective hygiene seal or packaging has been broken/removed after delivery))

  • Items marked as Final Sale or Non-Returnable on the product page

  • Custom-made, personalized, or made-to-order items (tailored to specific measurements or personal requests). These items cannot be returned or exchanged unless they arrive defective or damaged

  • Gift Cards and Gift Sets

This list may vary based on local consumer protection laws.

3. Return Shipping

Return shipping costs are generally the responsibility of the customer, except when:

✓ The item is defective
✓ The item received does not match your order
✓ There was a store error

In such cases, we will cover return shipping.

(!) Please note that our return fulfillment center is located in Ukraine (Europe) - international return shipping costs may be high, so we highly recommend checking our size guides carefully before purchasing.

4. How to Initiate a Return or Exchange

To start a return or exchange:

  1. Contact our support team with your order number and reason for the return.

  2. You will receive instructions on how to complete your return.

  3. Pack the item securely with the original packaging and documentation.

  4. Ship the item to the address provided.

You may be asked to include a return form or order receipt.

(!) We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item, and refunds will not be processed for lost return shipments without proof of delivery.

5. Refunds

Once we receive and inspect your returned item:

  • Refunds will be issued to the original payment method.

  • Refunds are typically processed within 10 business days after receipt and inspection.

  • The timing of credit to your account may vary depending on your bank or payment provider.

6. EU (European Union) Consumer Rights

If you are purchasing from the EU, you have the right to withdraw from this purchase within 14 days without giving any reason, under the EU Consumer Rights Directive.

Refunds will be processed promptly after receipt of a valid return.

This policy does not affect your statutory rights.

7. Privacy & Data Protection

We respect your privacy. Any personal information collected in connection with return requests is used only to process your return or refund.

For details on how we collect and use data, please refer to our Privacy Policy.

8. Contact Us

If you have questions or need help with a return or exchange, contact us:  support@virusshop.store