Versand
We are pleased to offer worldwide shipping.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be longer during peak seasons or promotional periods.
Estimated Delivery Times
Delivery times are estimates and may vary depending on destination, customs clearance, and carrier performance.
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Europe: 10–14 business days
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United States: 6–9 business days
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Canada, Australia, South America, Africa: 20–30 business days
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Other international destinations: delivery times may vary
Please note that delivery timeframes do not include processing time.
Shipping Delays
Delivery delays may occur due to factors beyond our control, including but not limited to:
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customs inspections
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weather conditions
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carrier delays
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local postal service disruptions
We are not responsible for delays caused by shipping carriers or customs authorities.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24–48 hours to become active.
Incorrect Address
Please ensure that your shipping address is entered correctly.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us as soon as possible with your order number and photos (if applicable).
We will assist you in resolving the issue with the carrier.
Contact Us
If you have any questions about shipping, please contact us: support@virusshop.store