Política de envío

We are pleased to offer worldwide shipping.

Order Processing

  • All orders are processed and shipped strictly on a 100% upfront payment basis. This includes the full cost of the items and the shipping fees calculated at checkout. We do not offer Cash on Delivery (COD) or payment upon receipt under any circumstances. For custom-made items, production will only begin after the full payment has been successfully cleared.

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing times may be longer during peak seasons or promotional periods.

(!) Please note: For Custom-Made, personalized, or made-to-order items, the production time takes an additional 3–10 business days (or even more in some cases) before shipment. This will be specified on the product page.

Estimated Delivery Times

Please note that we provide Post Office / Pickup Point delivery only. We do not offer home courier delivery (door-to-door).

  • Your package will be delivered to your local national postal service operator (e.g., USPS for the USA, Royal Mail for the UK, La Poste for France, etc.) or a designated pickup point.

  • Once the package arrives in your destination country, it is the customer's responsibility to track the shipment and collect it from the local post office or pickup location.

Delivery times are estimates and may vary depending on destination, customs clearance, and carrier performance.

  • Europe: 10–14 business days

  • United States: 6–9 business days

  • Canada, Australia, South America, Africa: 20–30 business days

  • Other international destinations: delivery times may vary

(!) Please note that delivery timeframes do not include processing time.

Shipping Delays

Delivery delays may occur due to factors beyond our control, including but not limited to:

  • customs inspections

  • weather conditions

  • carrier delays

  • local postal service disruptions

We are not responsible for delays caused by shipping carriers or customs authorities.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24–48 hours to become active.

Incorrect Address

Please ensure that your shipping address is entered correctly.
We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost/Damaged and Unclaimed/Refused Packages

If your order arrives damaged or is lost in transit, please contact us as soon as possible with your order number and photos (if applicable).
We will assist you in resolving the issue with the carrier.

Since all shipping fees are paid upfront, the customer is fully responsible for collecting the package from their local post office in a timely manner.

  • If a package is returned to us or abandoned because it was unclaimed by the recipient, refused, or because an incorrect address was provided, no refunds will be issued for the shipping costs.

  • Any additional fees charged by the postal service for returning the package back to us will be deducted from the customer's refund (if a product refund is applicable under our Refund Policy).

  • If you wish to have an unclaimed package reshipped, you will be required to pay a new shipping fee upfront.

Contact Us

If you have any questions about shipping, please contact us: support@virusshop.store